{"id":1424,"date":"2012-11-18T10:00:00","date_gmt":"2012-11-18T18:00:00","guid":{"rendered":"http:\/\/www.graywolfproductions.com\/lynnsrants\/?p=1424"},"modified":"2012-11-18T12:02:34","modified_gmt":"2012-11-18T20:02:34","slug":"more-on-customer-disservice","status":"publish","type":"post","link":"https:\/\/www.graywolfproductions.com\/lynnsrants\/more-on-customer-disservice","title":{"rendered":"More On Customer Disservice"},"content":{"rendered":"

\"angry-ex-customer\"<\/p>\n

The other day, I called my cable provider to cancel my account. <\/span><\/h1>\n

You might think this should be easy.  Nope!!<\/p>\n

First I had a push it a whole bunch of numbers on my cell phone to get connected to the right person and in that time I also was subjected to loud commercials for TV programs I would never ever watch.<\/p>\n

Finally I reached a live person who asked me for the exact same information that I get already been asked to punch into the telephone – so I told her she already had that info. <\/p>\n

She asked why I was canceling and I said I no longer needed their services. <\/p>\n

She started asking more questions about why I was canceling and I said "I don't think I really need to tell you why can you please just cancel my account."<\/p>\n

Of course, though,  I can't cancel with her [she only works in billing] – I had to be transferred to "customer loyalty."<\/p>\n

Customer loyalty started our conversation by asking me for the exact same information that had already been available to her before the call got transferred. When I reminded her of this she said she had to make sure she was speaking to the correct person and I told her I was the exact same person who just got transferred to her from the other person and all I want to do is cancel my account. PLEASE!!<\/p>\n

She asked me if there was a problem. Please – can I please just cancel my account.<\/p>\n

Again. Was there a problem? At this point I asked her if she ever googled her own company's name to see that no one likes them.<\/p>\n

Her – I am sorry you had a problem.<\/p>\n

Me – no you aren't sorry – if you were you would not repeat the same problems with everyone!<\/p>\n

Her – I'm sorry you had problems – were they resolved?<\/p>\n

Me –  Yes – by letting you know that my next step was to inform the Attorney General!<\/p>\n

Her – I'm sorry [must be the company mantra]<\/p>\n

Me – I want to cancel my account.<\/p>\n

Her – OK<\/p>\n

Me – what is the order number?<\/p>\n

Her – it's a long niumber<\/p>\n

Me – I can write long numbers<\/p>\n

While this "conversation" was going on, a message was being left on my phone.<\/p>\n

What was the message? A call from this company asking me to press 1 to answer some questions about the service I received…WTF? And the message repeated 3 or 4 times before that call hung up!<\/p>\n

I feel like sending them a bill for the almost half hour it took me to cancel my account!<\/p>\n

Hmm – think I will do just that!!<\/p>\n

 <\/p>\n

\"laptop\"<\/p>\n

Meanwhile I am enjoying a TV free,<\/h1>\n

cable free existence!!!!<\/h1>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

The other day, I called my cable provider to cancel my account.  You might think this should be easy.  Nope!! First I had a push it a whole bunch of numbers on my cell phone to get connected to the right person and in that time I also was subjected to loud commercials for TV…<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[1332],"tags":[1304],"class_list":["post-1424","post","type-post","status-publish","format-standard","hentry","category-human-interest-2","tag-human-interest"],"_links":{"self":[{"href":"https:\/\/www.graywolfproductions.com\/lynnsrants\/wp-json\/wp\/v2\/posts\/1424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.graywolfproductions.com\/lynnsrants\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.graywolfproductions.com\/lynnsrants\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.graywolfproductions.com\/lynnsrants\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.graywolfproductions.com\/lynnsrants\/wp-json\/wp\/v2\/comments?post=1424"}],"version-history":[{"count":0,"href":"https:\/\/www.graywolfproductions.com\/lynnsrants\/wp-json\/wp\/v2\/posts\/1424\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.graywolfproductions.com\/lynnsrants\/wp-json\/wp\/v2\/media?parent=1424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.graywolfproductions.com\/lynnsrants\/wp-json\/wp\/v2\/categories?post=1424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.graywolfproductions.com\/lynnsrants\/wp-json\/wp\/v2\/tags?post=1424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}